Frequently Asked Questions
Support
Q: How can I contact Team ROOTED REVIVall™?
A: Email us at support@rootedrevivall.com with any question, concern, or service with which we can assist you. Please allow 1 to 2 business days to receive a response.
Please note: Our Customer Support Team is here to assist you Monday through Friday, from 9:00 a.m. to 4:00 p.m. EST.
Orders
Q: How long will it take for me to receive my order?
A: Once you place your order, it will take 3 business days to process. Day 1 starts the day after your order is received. You will receive a notification with a link to tracking information when your package ships.
Q: Where is my order?
A: You can check the status of your order in My Account. Please note that it can take some carriers up to 24-48 hours after an order has been shipped to show updates in tracking.
Q: Can I change or cancel my order?
A: We do not have the ability to change, modify, or cancel orders after they are placed.
Q: Where do I enter my promo code?
A: Promo codes can be applied during checkout.
Q: Can I use multiple promo codes?
A: Only one promo code can be used per order.
Q: Do you include invoices and/or return slips?
A: We do not include invoices and/or return slips in order to reduce packaging waste.
Shipping
Q: Where do you ship?
A: We ship to all 50 states in the US.
Q: When will my order ship?
A: Please allow 3 business days for us to receive and process your order. Day 1 starts the day after your order is received.
Q: What types of shipping do you offer for US orders?
A: Free standard shipping is available for orders of $50 or more.
Q: What types of shipping do you offer for international orders?
A: We currently do not ship internationally.
Q: Where can I find my tracking information?
A: You can find tracking information of your order in My Account or in your shipping confirmation email.
Returns
Q: What is your return policy?
A: We hope you will love your ROOTED REVIVall™ products. For hygiene purposes, we don't offer returns or exchanges for our products.
Q: My package arrived without a return slip? What do I do?
A: Our packages do not include return slips.
Products
Q: Where can I find ingredient listings?
A: Full ingredient listings are available on the individual product page, under “Ingredients.” When you receive the product, you will also find a full ingredient list on the label.
Q: What hair types are products appropriate for?
A: We are formulated to cater to fragile and tight textures, both naturally curly and chemically processed.
Q: How long will my product last?
A: We recommend using our products within 12 months after opening.
Extreme heat or cold for short periods of time should not impact efficacy, though formula texture or color may change slightly. These are clean products that are formulated without many of the synthetic dyes and additives typically used to maintain color and texture. It is normal for products to vary slightly in color, as they contain pure oil blends. Pure oils can take on different tones depending on the crop, region, and timing of harvest.
Q: Are your products vegan?
A: Yes, our products do not contain any animal-derived ingredients.
Q: Is the shampoo sulfate, silicone, and paraben-free?
A: Yes, our shampoo is sulfate, silicon and paraben-free.